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Support
Support
One of the
challenges we take most seriously is to
anticipate and prepare for the needs of
our customers by building tools
Support is often an afterthought, but once
you've seen a critical system go down
or a manufacturing staff in need of help, it can focus your
attention on planning ahead. |
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"With support help from Cyth Systems, we
are able to maintain our Automated Test Systems
ourselves, but we're not completely on our own
or paying a fortune in support costs."
S.P., Engineering Manager |
| We call our
customer support system TestCare and
it's designed to bring to mind a
health-care experience. The goal
is not only to be able to help with a
sick system, but also to prevent
sickness if possible. With a
proper focus on the health of a test
system, companies can maintain high
uptime and good performance day after
day. |
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We offer a range of services
including:
- Priority pre-paid labor for assistance
with test systems, feature changes, or other
services
- Data monitoring and SPC - explore data
for shifts or trends which indicate a
problem in the test system or higher up in
assembly or manufacturing processes
- Remote maintenance of systems when they
fail
- Backup and recovery of critical test
systems
Your systems are critical, please let us know if
we can help them - and your operations - to be
as healthy as they can be. |
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